Returns and Cancellations

Return Policy In order to return merchandise, an RMA number must be obtained from our customer service department. Unopened merchandise (except Skincare, Haircare, and Makeup items) may be returned in its original condition, including original packaging and packing slip within 30 days of receipt. A refund will be issued less any shipping/gift wrapping charges. Returns may be subject to a 25% restocking fee if:    Merchandise is returned without an RMA number    Merchandise is returned after 30 days    Merchandise is not returned in its original, manufacturers condition Shipping costs incurred to return the product to us will not be refunded. We do not offer refunds or exchanges on Skincare, Haircare, or Makeup items due to health reasons. Please make your selections carefully. We require the following information to process your return. (If this information is not included, we will be unable to process your return.) •    RMA number •    Full name and address •    Phone number •    E-mail address •    Packing slip •    Original Order Confirmation Number •    Your reason for returning the merchandise Please return the merchandise to: Fragrance7.com RETURNS DEPARTMENT 104 Parkway Drive South Hauppauge, NY 11788 USA All returns must be shipped back to Fragrance7.com using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation) Any package that has not been received by Fragrance7.com and tracking information cannot be provided, will be the sole responsibility of the shipper. **Please allow up to 30 business days to process your return or exchange. Damaged Merchandise: Please contact our customer service department for an RMA. Upon receipt of the damaged merchandise a refund will be issued and an email confirmation with the total amount credited will be sent. Undeliverable Packages: If your package is returned to Fragrance7.com marked as "refused", "unclaimed", or "undeliverable", a refund will be issued for the merchandise only. Shipping charges are non refundable.   Cancel Your Order Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact a Customer Care Representative. Contact us at: Monday-Friday: 9:00am-5:00pm Eastern Time. support@fragrance7.com   Claims You must notify us within 15 days from the date of your order if you did not receive it.